The Miami Valley Communications Council
Invites you to attend
Managing Difficult Conversations difficult conversations
Presenter: Dan Noel, Wright State University

Overview: Managing Difficult Conversations is an interactive workshop designed to help equip and empower participants to increase their communication skills and ability to manage conflicts. It is specifically designed for those who interact with the general public and who have a desire to gain the necessary skills for dealing with difficult situations. Participants will learn conflict styles most often expressed by people (including their own), effective communication, active listening skills, and the art of effective negotiation.Goals: Participants will be able to:
• Increase their understanding of the communication process and essential communication skills
• Articulate various styles of conflict most often expressed by people
• Demonstrate common active listening skills to engage with others in a positive manner
• Explain the principles of effective negotiation
Who Should Attend: Anyone
When: September 28, 2023
Training: 9:00am-Noon
Cost: Members/Partner $50.00 Affiliates $60.00 Non-members $70.00
*Invoices sent AFTER training
Where: MVCC 1195 E. Alex-Bell Rd. Centerville, OH 45459
Registration: Registration limited, so register now! You must register to attend. Register at mvcc.net/MTA If you must cancel, please notify MVCC five business days prior to the day of training, otherwise, your city will be charged the training fee.
Questions? Jodi Martin, MVCC, Municipal Training Academy ten.ccvm@nitramj, 937-424-1663