MUNICIPAL TRAINING ACADEMY

Get Your Training On !!!

CLICK HERE to register for upcoming training online

Yolanda at Desk
Yolanda Stephens

The Municipal Training Academy (MTA), introduced in the Fall of 1992, is an educational division of the Miami Valley Communications Council. The goal is to provide municipal employees and elected officials an opportunity to strengthen their skills through customized training and development courses at minimal cost.

The concept for the academy was initiated by the Council's Gov-Tech Committee. The committee, comprised of city managers of the Council's member cities, agreed the academy would be designed to accommodate all levels of employees as well as elected and appointed officials, by offering many diverse educational programs.

The Municipal Training Academy Committee was appointed to research, develop and recommend a broad range of educational opportunities using local resources. An employee needs assessment was conducted to further define training needs. The results play an important role in the on-going development of the Academy's customized training.

Recent training programs have focused on customer service, improving supervisory and leadership skills, comprehensive OSHA and safety compliance programs, seminars for newly elected officials, ethics in government, computer training as well as seminars dealing with the most recent state and federal requirements effecting local government operations.

Click HERE to register for upcoming training
For more information about the Municipal Training Academy contact Yolanda Stephens at (937) 438-8887.

MTA Training On Demand:

More Training Opportunities:

 

When Customer Service Isn’t Good Enough

 When Customer Service Isn’t Good Enough 

Sponsored by: Miami Valley Risk Management Association

Monday, May 14, 2018 Session 1 - 9:30 a.m. to 11:30 a.m. Session 2 - 1:00 p.m. to 3:00 p.m.Monday, May 14, 2018 Session 1 - 9:30 a.m. to 11:30 a.m. Session 2 - 1:00 p.m. to 3:00 p.m.City of Vandalia – Justice Center245 James E. Bohanan Drive, Vandalia

Thursday, May 17, 2018 Session 1 - 9:30 a.m. to 11:30 a.m. Session 2 – 1:00 p.m. to 3:00 p.m.Village of Indian Hill – Livingston Lodge9350 Given Road, Cincinnati

Tuesday, May 22, 2018 Session 1 - 9:30 a.m. to 11:30 a.m. Session 2 – 1:00 p.m. to 3:00 p.m.West Carrollton – Fire Station #56125 W. Central Avenue, West Carrollton

Seminar Description: This session will give you the tools to identify customers, de-escalate hostile customers and debrief after the interaction.

Presenter: Paul Hartinger, Chief of Police (Retired)Paul’s experience in public service spans over three decades, with twenty-nine years in Blue Ash, Ohio. He was a patrol officer, investigator, traffic safety supervisor, sergeant, training coordinator, Lieutenant, and Chief of Police. Paul has been training public safety professionals since 2005 from basic academy to advanced level courses including Officer Safety Tactics, Police Supervision and Leadership, Crisis Intervention, Below100, and many topics. Paul holds a Bachelor’s Degree in Criminal Justice from the University of Cincinnati, is a graduate of both the Police Executive Leadership College (Ohio) and the FBI National Academy.

Who should attend: Anyone who encounters customers in their line of business.
Cost:$30 MVRMA/MVCC/CLG member$40 For non-members(Includes materials, refreshments and certificates of attendance – lunch not included)

Registration Information: Seating is limited to 30 people. Early registration is encouraged. Register online at www.mvrma.com, click link below. No shows will be billed at the full rate. Substitutions are always welcome. Invoices will be e-mailed AFTER the program.

Register for TRAINING

Luncheon for Public Works Supervisors

  Miami Valley Communications Council

Invites members and affiliates to

attend

SPRING  ROUNDTABLE LUNCHEON FOR PUBLIC WORKS SUPERVISORS

An opportunity for supervisors to have open discussion and sharing about pertinent upcoming Public Works hot topics, issues and concerns.  Meet with other cities and learn how they are handling items that will arise in the spring.  Feel free to bring a topic that you need input on for open discussion.

This luncheon is open to MVCC Member Cities and Affiliate Member Cities.

Wednesday, May 16, 2018

11:30 to 1:30 pm

City of Springboro

Community Room

320 West Central Ave., Springboro, Ohio

Lunch provided by MVCC

AGENDA

 - Open Discussion
(spring related topics: storm water, pesticides, weed control, asphalt repair, seasonal workers, and more)

  - 2017 Lessons Learned
- 2018 Planning
 

Register by Friday, May 11th at mvcc.training

Questions: Call Yolanda Stephens, 937.424.1663 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Thanks to the City of Springboro Public Works Department for hosting

Microsoft Word 2013 - Intermediate

 

 

logo 1            Miami Valley Communications Council invites you to attend

Municipal Training Academy
Microsoft Word 2013: Intermediate

word

 

 

 

                  

This course is for those who want to gain a level two understanding of Microsoft Office Word 2013.
This session will cover:
Working with tables and charts
Customizing formats using styles and themes
Using images in a document
Creating custom graphic elements
Inserting content using quick parts
Controlling text flow
Using templates
Using mail merge
Using macros

Presenter:   Kathleen Wourms
Kathleen earned her Bachelor of Science degree in Management Information Systems from the University of Dayton.  At Andersen Consulting she worked in all phases of the systems development life cycle for custom systems development (define user requirements, system design, detail design, programming, testing, implementation, post implementation support) for both government and industry clients.  She transitioned to the engagement management practice and worked in the area of project financial control (financial analysis/reporting).  She is a longtime volunteer for local schools in the areas of database management & financial control.  She currently is a Microsoft Office trainer for Omnicom Solutions Group.


Who should attend:


Open to all MVCC Members and Affiliates

 When:

 
Thursday, May 17, 2018
830am to 4:00pm

Miami Valley Communications Council
1195 E. Alex-Bell Rd.
Centerville, Ohio 45459
Cost:


$15 MVCC Members/$25 Affiliate Members/$35 Partner Members/$50 Non Members

Registration:

Registration limited to 15, so register now! You must register to attend.  

Register at www.mvcc.training

If you must cancel, please notify MVCC five business days prior to the day of training, otherwise your city will be charged the training fee.

Questions?

Yolanda Stephens, MVCC, Municipal Training Academy

This email address is being protected from spambots. You need JavaScript enabled to view it., 937-424-1663

Register at MVCC Online Registration or visit www.mvcc.training

 

Supervisor Development Program

 

 supervisorprogram


 May 8th, 9th, 10th, 2018

The Supervisor Development Program focuses on critical skills needed for effective supervision and addresses many of the day to day demands and challenges of being a supervisor. This three day workshop is designed to be practical, engaging and provide ample opportunities to try out ideas and approaches. The workshop is delivered by a group of distinguished leaders who have real world experience.

Day 1: Leadership

  • Understand the difference in leading versus managing.
  • Recognize how personality affects the way you manage others.
  • Assess your leadership style strengths and needed areas of improvement.

Day 2: Communications 360

  • Identify how to approach others in the workplace, considering individual communication styles
  • Understand four core communication styles and realize how each person's style contributes to the dynamics of a department or team.
  • Recognize how conflicts escalate and practice strategies for turning conflict into constructive, productive conversations.
  • Identify the five types of responses to conflict and your preferred style.
  • Apply communication practices such as: active listening, empathy reflective response, and I-Messages to workplace situations.

Day 3: Employment Best Practices

  • Apply the best ways to treat employees throughout the employment life cycle including selection, performance management, constructive discipline and termination
  • Understand key employment laws and reasons for them
  • Recognize employment situations that can get you and your city in trouble

Who should attend (open to MVCC Members and Affiliate Members):
New and existing supervisors, team or crew leads, or anyone with people responsibilities seeking to improve their supervisory effectiveness.

When: May 8th, 9th, 10th

Time:
8:30 am – 4:00 pm each day


Where: MVCC, 1195 E. Alex Bell Road, Centerville, OH 

Fee: $50 Members/$65 Affiliate Members
(please note, if you register and do not attend or cancel within three days prior
to training, your city will be charged the training fee)

Training is limited to 25 member cities, so register NOW!
Register at www.mvcc.training!

Questions? Contact Yolanda Stephens, This email address is being protected from spambots. You need JavaScript enabled to view it., 937-424-1663.

Media Relations & Crisis Communication Training

 

  logo 1          Miami Valley Communications Council invites you to attend

Municipal Training Academy


Meida Relations & Crisis Communications
 
Facing the news media can be nerve-racking even under the best conditions. Now imagine yourself in a crisis or emergency situation facing hostile reporters who want answers to their tough questions. What would you do? What do you say?
Learn the basics of news media and the rules of engagement (what you should & shouldn't say). Get tips for composing an effective message and compiling a plan to advance that message using earned media tactics such as print, radio, TV and social media.
By the end of the session you’ll not only have a much better idea of what it feels like to face the media, especially in a crisis communication situation, you’ll have a summary of specific take-away points to help you face a crisis communications situation in real life.
Presenter: Matt Dole has 15 years’ experience as a communications and media consultant.  He’s worked with corporations, school districts, universities, government agencies and non-profits on addressing communications challenges ranging from responding to a crisis to effectively advocating for regulatory or legislative solutions.  Dole has extensive experience to draw upon in helping clients communicate efficiently with stakeholders.  

Presenter: Matt Dole has 15 years’ experience as a communications and media consultant.  He’s worked with corporations, school districts, universities, government agencies and non-profits on addressing communications challenges ranging from responding to a crisis to effectively advocating for regulatory or legislative solutions.  Dole has extensive experience to draw upon in helping clients communicate efficiently with stakeholders.  


Who should attend:

Anyone who may have to communicate with the media.Special evening session for elected officials.

 When:

Wednesday, April 25, 2018
City of Centerville Training Facility
155 W. Spring Valley Rd., Centerville, OH 45458

8:00am – 4:30am
8:00 am Registration
8:30 am to 4:30pm 
training & hands on activities
(lunch on your own)

OR

6:00-8:00pm
Special Evening Overview Session for Elected Officials
6:00pm Registration & meal
6:30-8:00pm Overview session
Cost:

Full Day Session: MVCC Members $20, Affiliate Members $30/Partner Members $40/Non-Members $50Full Day Session: MVCC Members $20, Affiliate Members $30/Partner Members $40/Non-Members $50Overview Session for Elected Officials: MVCC Members $10, Affiliates $15/Partner Members $25/Non-Members $35
Space is limited!  Please register within 5 days of the training date to attend.

Registration:

Register at MVCC Online Registration or visit www.mvcc.training. 

Cancellations must be made within 1 week prior to the day of training; otherwise your city will be charged the course fee.

Questions?

Yolanda Stephens, MVCC, Municipal Training Academy

This email address is being protected from spambots. You need JavaScript enabled to view it., 937-424-1663