Communication 360

          mvcc 2  Miami Valley Communications Council 
invites you to attend

Municipal Training Academy

Communications 360

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Communication is happening all around us, all the time.  We get many opportunities to practice, but are we communicating in the best way possible? 

Come to this classroom based training and you will learn how to:

  • Identify how to approach others in the workplace, considering individual communication styles
  • Understand four core communication styles and realize how each person's style contributes to the dynamics of a department or team.
  • Recognize how conflicts escalate and practice strategies for turning conflict into constructive, productive conversations.
  • Identify the five types of responses to conflict and your preferred style.
  • Apply communication practices such as:  active listening, empathy reflective response, and I-Messages to workplace situations.
 BrendaK Brenda Kraner, Wright State University, Program Director, Lecturer, and Director of Internships, Department of Leadership Studies in Education and Organizations, is a leadership consultant for government and businesses a lecturer in the Organizational Leadership undergraduate program at Wright State University, and is the Director of the undergraduate Organizational Leadership program at Wright State. She also serves as the Director for Internships within the undergraduate program at WSU and serves as the Chair of Leadership Studies.

Who should attend:

Anyone who needs or wants to improve their communication skills.

*Note: If you have attended a previous Supervisor Development Training program, this is the same training session.



 Tuesday, October 23, 2018

8:00 am Registration
8:30 am to 4:00pm (1 hour lunch on your own)
Centerville Training Facility
155 W. Spring Valley Rd., Centerville, OH 45458



MVCC Members $15/ Affiliate Members $25/Partner Members $35/Non-Members $50


Space is limited!  Register by Friday October 12.

Register at MVCC Online Registration or visit
Cancellations must be made within 1 week prior to the day of training; otherwise your city will be charged the course fee.


Yolanda Stephens, MVCC, Municipal Training Academy
This email address is being protected from spambots. You need JavaScript enabled to view it., 937-424-1663