When Customer Service Isn’t Good Enough

 When Customer Service Isn’t Good Enough 

Sponsored by: Miami Valley Risk Management Association

Monday, May 14, 2018 Session 1 - 9:30 a.m. to 11:30 a.m. Session 2 - 1:00 p.m. to 3:00 p.m.Monday, May 14, 2018 Session 1 - 9:30 a.m. to 11:30 a.m. Session 2 - 1:00 p.m. to 3:00 p.m.City of Vandalia – Justice Center245 James E. Bohanan Drive, Vandalia

Thursday, May 17, 2018 Session 1 - 9:30 a.m. to 11:30 a.m. Session 2 – 1:00 p.m. to 3:00 p.m.Village of Indian Hill – Livingston Lodge9350 Given Road, Cincinnati

Tuesday, May 22, 2018 Session 1 - 9:30 a.m. to 11:30 a.m. Session 2 – 1:00 p.m. to 3:00 p.m.West Carrollton – Fire Station #56125 W. Central Avenue, West Carrollton

Seminar Description: This session will give you the tools to identify customers, de-escalate hostile customers and debrief after the interaction.

Presenter: Paul Hartinger, Chief of Police (Retired)Paul’s experience in public service spans over three decades, with twenty-nine years in Blue Ash, Ohio. He was a patrol officer, investigator, traffic safety supervisor, sergeant, training coordinator, Lieutenant, and Chief of Police. Paul has been training public safety professionals since 2005 from basic academy to advanced level courses including Officer Safety Tactics, Police Supervision and Leadership, Crisis Intervention, Below100, and many topics. Paul holds a Bachelor’s Degree in Criminal Justice from the University of Cincinnati, is a graduate of both the Police Executive Leadership College (Ohio) and the FBI National Academy.

Who should attend: Anyone who encounters customers in their line of business.
Cost:$30 MVRMA/MVCC/CLG member$40 For non-members(Includes materials, refreshments and certificates of attendance – lunch not included)

Registration Information: Seating is limited to 30 people. Early registration is encouraged. Register online at www.mvrma.com, click link below. No shows will be billed at the full rate. Substitutions are always welcome. Invoices will be e-mailed AFTER the program.

Register for TRAINING