Customer Service 04/21

 

The Miami Valley Communications Council
Invites you to attend
Customer Service
Flipping the Script on Customer Service
Describe the qualities and behaviors that demonstrate excellent customer service.

Learn techniques for getting to the heart of customer expectations. Assess own listening skills and develop action steps to become a more effective listener. Practice empathy to resolve problems.

Presenter: Sinclair Workforce Development

Who Should Attend: Anyone in a leadership role or transitioning to one
When: April 21, 2020
Training: 8:30am-12:00pm
Cost: Members/Partner $20.00 Affiliates $30.00 Non-members $50.00
*Invoices sent AFTER training
Where: @Montgomery County Business Solutions Center – 1435 Cincinnati St. Dayton, OH 45417  8:30am – 12:00pm
Registration: Registration limited, so register now! You must register to attend. Register at mvcc.net/mta If you must cancel, please notify MVCC five business days prior to the day of training, otherwise, your city will be charged the training fee.
Questions? Jodi Martin, MVCC, Municipal Training Academy jmartin@mvcc.net, 937-424-1663