|The Miami Valley Communications Council
Invites you to attend
Flipping the Script on Customer Service
|Describe the qualities and behaviors that demonstrate excellent customer service.
Learn techniques for getting to the heart of customer expectations. Assess own listening skills and develop action steps to become a more effective listener. Practice empathy to resolve problems.
Presenter: Sinclair Workforce Development
|Who Should Attend:||Anyone in a leadership role or transitioning to one|
|When:||April 21, 2020
|Cost:||Members/Partner $20.00 Affiliates $30.00 Non-members $50.00
*Invoices sent AFTER training
|Where:||@Montgomery County Business Solutions Center – 1435 Cincinnati St. Dayton, OH 45417 8:30am – 12:00pm|
|Registration:||Registration limited, so register now! You must register to attend. Register at mvcc.net/mta If you must cancel, please notify MVCC five business days prior to the day of training, otherwise, your city will be charged the training fee.|
|Questions?||Jodi Martin, MVCC, Municipal Training Academy email@example.com, 937-424-1663|